NRV 911 Authority
The New River Valley Emergency Communications Regional Authority is comprised of Montgomery County, the Towns of Blacksburg and Christiansburg, and Virginia Tech to provide quality and reliable 911 dispatch and emergency communication services to the community. This partnership promotes interoperability, collaboration and commitment to excellence in public safety to foster a safe environment and promptly respond to the needs of citizens.
The state-of-the-art regional emergency communications center consolidates 911 operations from the county, two towns and Virginia Tech. It became fully operational in the newly renovated Public Safety Building in 2016.
Board meetings are held on the fourth Tuesday of each month at 4 p.m. at the Public Safety Building, Suite 400. These meetings are open to the public and provide an opportunity for public comments in regards to Authority actions. Meeting agendas and minutes are available for public inspection by contacting Executive Director, Matthew Hobson.
NRV 911 Importance
The centralized 911 dispatch center more quickly and accurately routes calls to the appropriate local emergency medical, fire and law enforcement agencies by reducing transfers. This saves valuable response time and, therefore, lives.
Consolidation allows greater opportunities for dispatch staff through increased training. Current plans include the addition of medical priority dispatch, where the dispatcher quickly narrows down the type of medical trauma situation through a series of questions. The appropriate resources are then dispatched more efficiently and quality instructions can be delivered to the caller while services are in-transit.
Consolidation also ensures equipment and associated purchases among the agencies will allow for greater radio and dispatch interoperability among the participating organizations; increasing the region’s ability to respond quickly and efficiently to any large-scale situation. This provides efficient communication due to standardized dispatch and call handling protocols.