Unintentional 911 calls divert resources from actual emergencies!

Accidental 911 calls often occur when the phone is carried in a pocket, purse, backpack or other piece of clothing. Some calls are still happening when young children play with cell phones and smart phones. Even old, inactive devices, with the SIM card removed, can be used to make 911 calls.

For every unintentional call or pocket dial, a communications officer has to determine whether an emergency actually exists and if emergency services should be dispatched. Two police officers will attend the location where the call was made from.

If you place an unintentional 911 call stay on the line and let the communications officer know it was unintentional. To prevent pocket dials or unintentional calls please use the keypad lock device to prevent a mobile device from responding to keystrokes until the user unlocks the keypad with a password.

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