Hiring Process

Application & Screening

Here's exactly what to expect from application to your first day on the job.

Becoming a 911 telecommunicator requires a high level of trust, integrity, and skill. We believe in being transparent about our hiring process because the role demands excellence from the start. Below is a step-by-step roadmap of our comprehensive screening process, designed to ensure you are fully prepared to answer the call.

NRV 911 Hiring Process

Submit your application through our online job portal. Once received, it will be reviewed and a pre-screen will confirm you meet Virginia State Police standards for VCIN operators.

If you qualify, you’ll receive an email with instructions to access the CritiCall pre-employment testing system and complete your assessments online. CritiCall evaluates the core skills needed for dispatch work — multitasking, data entry, decision-making, and more.

Selected candidates will be scheduled by email for an in-person visit to our dispatch center. Expect a 30-minute observation session on the floor, followed by a panel interview with dispatch and administrative staff. This is your chance to see the job firsthand — and for us to get to know you.

Candidates selected by the interview panel will meet with the Executive Director to discuss a conditional offer — covering salary, benefits, and next steps in the hiring process.

A full background check will be completed, including contact with your previous employers and references. You’ll also complete required drug, psychological, and medical screenings as part of this phase.

Once all background and screening steps are successfully completed, your official start date will be confirmed and orientation will be scheduled. Welcome to the team.