Training
Dispatcher Training Program
Becoming an NRV 911 telecommunicator isn’t something that happens overnight. Our training program is thorough, structured, and designed to make sure that when you take your first live call, you’re ready for whatever comes through the line. Here’s how it works.
NRV 911 Training Program
Phase 1 — Classroom Training
All new hires begin with an intensive 3-week classroom program that builds the core knowledge and skills needed for dispatch work.
Topics covered include:
- APCO (Public Safety Telecommunicator) PST1 certification
- Standard Operating Procedures (SOP) review
- VCIN/NCIC overview
- 911 call handling equipment training
- Radio console training
- CAD (Computer Aided Dispatch) training
Phase 2 — Scenario-Based Training
Real-world exposure during classroom training bridges the gap between theory and live operations.
Scenario-based training includes:
- Patrol officer ride-along
- Jurisdictional training
- Dispatch center observation
- Call-taking role play
- Radio operations role play
- Combined call and radio scenarios
Phase 3 — 1-on-1 Field Training
After classroom training, you’ll be paired with a Communications Training Officer (CTO) for one-on-one, on-the-job field training. This phase follows Department of Criminal Justice Services (DCJS) objectives and NRV 911’s standard operating procedures preparing you to handle real crisis situations across both day and night shifts.
- Crisis situation experience
- Continuous evaluation and feedback from your CTO
Required Certifications
40-Hour Dispatch Certification
Master the foundations of public safety at Cardinal Criminal Justice Academy, covering radio etiquette and legal dispatch requirements.
Online VCIN Certification
Gain secure access to Virginia Criminal Information Network (VCIN) databases to provide critical, real-time data to law enforcement officers in the field.
24-Hour EMD Certification
Learn the International Academies of Emergency Dispatch (IAED) protocols to deliver life-saving medical instructions, including CPR, before first responders arrive.